Guest Services Representative - BRANCH

Position Summary

We need outgoing friendly people to greet each guest and take orders from 2:00pm-7:30pm Monday-Saturday, & Sunday 11am-4:15pm.

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.

Starting pay $11.00 based on experience. Must be able to work weekends and Holidays. A review performed and a raise offered after 90 days of employment.

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying special attention to detail
• Strong sales ability
• Genuine care of others needs
• Ability to work with a sense of urgency

• Abide by all NBC policies and procedures
• Uphold NBC's image and brand
• Assist other departments when necessary
• Introduce walk-in guests to our bakery and our products with a guest tour
• Assist guests with walk-in orders while using creative solutions
• Suggest balloon sales, show porcelain items, and upsell with candles and cards
• Assist phone guests by placing incoming orders
• Give cake presentations while performing quality control tests
• Operate & balance (POS) point of sale with accuracy and efficiency
• Gather guests' email addresses
• Keep samples available during all hours of operation
• Maintaining a strong knowledge of NBC's products, prices, and promotions
• Keep retail area clean, swept, neatly merchandised
• Dust all retail surfaces twice per week, including all countertops and POS stations
• Duties assigned by crafting department such as fluffing bows and making design pieces
• Track inventory and commission sales