Sales Advocate

Job Details

Location:

LUB 513 Slide Road, Lubbock, TX 79414

Position Type:
Full Time

Salary Range: $11.00 - $14.00 Base + Commission per month

• Customer service, greeting in a friendly & timely manner, creating a positive work environment.
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates.
• Proficiency in administrative and operational tasks – filing paperwork and forms, communicating with management to resolve issues.
• Maintaining store cleanliness, stocking accessories, and keeping displays current and compliant with corporate standards.
• Utilizing time management, being on time, ensuring the store is ready to open, closing the store properly, and securing all sensitive items.
• Serving as a passionate customer advocate, connecting authentically with customers and having fun with them.
• Desire to be a part of the game‑changing Cricket store team.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, sharing best practices, and providing resolutions to customer issues.
• Effectively balancing customer experience and performance goals.
• Selling no‑contract wireless phones, service plans, and accessories in a fast‑paced environment.
• Delivering outstanding service while striving to retain and gain customers.
• Participating in outside sales events or promotions.
• Working flexible hours, weekends, and holidays at various locations.

• High school diploma/GED or equivalent experience.
• One year of retail sales or customer service experience; wireless sales experience (AT&T, Verizon, Sprint, T‑Mobile, Boost Mobile, Cricket, etc.) is preferred but not required.
• Management experience preferred for advancement into store management/ownership, but not required.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point‑of‑Sale systems, and cash handling.