Assistant Manager

Summary

The Assistant TNT Store Manager (ASM) is responsible for assisting in the day-to-day operations of the Toot ‘n Totum convenience store while providing exceptional Guest service; working to ensure each Guests’ visit is a pleasant, convenient and enjoyable experience. The Assistant Store Manager serves each Guest in a polite, courteous and professional manner while also assisting store management in maintaining the cleanliness and safety of the store.

• Support the Store Manager in recruiting, supervising, training, and motivating team members to ensure high performance and excellent Guest service.
• Conduct daily shifts, delegating tasks and overseeing team member responsibilities.
• Monitor team member compliance with store policies, procedures, and safety regulations.
• Assist the Store Manager with administrative tasks such as scheduling, payroll, and performance reviews.
• Manage all duties when the Store Manager is absent.
• Open and close the store in the absence of the Store Manager, ensuring all operational procedures are followed.

• Provide excellent Guest service and an experience worth repeating through demonstrating the Company Values:1) Guest Ready,
  2) Honor & Value,
  3) Quick, Clean & Convenient,
  4) Ownership,
  5) Team-Focused.
• Greet Guests upon entering the store and thank them for their business upon exit.

• Promote fuel discount program, specials, and promotional offers as determined by operations leadership.

• Maintain cleanliness & appearance inside the store; including restrooms, trashcans, doors & windows, floors, rugs, counters & office areas, merchandise shelving, food service areas and beverage bars areas.
• Maintain cleanliness & appearance outside the store; including entrances, parking lots, trashcans, doors & windows, porches & sidewalks, fuel islands & valets.
• Perform basic merchandising to include stocking, fronting & facing merchandise on shelves and in coolers, stocking beverage bar areas, bagging ice, brewing coffee & tea at assigned intervals, stocking lottery supplies & tobacco/vape products.
• Follow the Daily Task Sheets (DTS) to ensure all duties are completed as assigned.
• Remove stale-dated merchandise.

• Complete required reports on Dashboard (safe and lottery audits, cup and cigarette rollups) timely and accurately.

• Control inventory and protect Company assets according to policies; follow proper policies on all age-restricted merchandise.

• Perform fuel price changes and assist in monitoring competition.

• Check-in vendors and receive fuel deliveries.
• Operate Point-of-Sale, lottery, phone & money order equipment.

• Support high levels of Guest satisfaction by addressing Guest concerns and resolving complaints effectively.

• Ensure the store is secure and follows all health, safety, and environmental regulations.

• Participate and support in-store promotions and marketing activities.

• Oversee inventory management, including receiving deliveries, checking for accuracy, and organizing merchandise.

• Support the Store Manager in ensuring proper cash handling procedures, including cash register operations, deposits, daily sales reporting, and maintaining accurate financial records.

• Report maintenance issues and report Guest incidents and team member injuries appropriately.

• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following:
  Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.
• Demonstrate and embody the Company Values throughout the course of employment:
  1) Guest Ready,
  2) Honor & Value,
  3) Quick, Clean & Convenient,
  4) Ownership,
  5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other…