T-Mobile Authorized Retailer Sales Associate

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Retail Sales Representatives work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services, and who thrive in a fast‑paced environment. They build relationships with customers, uncover needs, and educate and recommend device and service solutions. This is a learning role where new associates work with their team, proactively building skills and proficiencies, and must successfully complete new employee training.

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including anything from unique accessories to cutting‑edge IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate coverage and network quality, explain how plans let customers live unlimited, feel the love, stay connected, and go further.
• Complete training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Make most of shift time, continually seeking information between customers and learning about wireless and technology innovations.
• Collaborate with T‑Mobile employees across channels to collectively own the customer experience, resolve issues, identify and hand off small‑business leads, and support team initiatives.

• Passionate customer advocate who enjoys connecting and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Effectively balances customer needs and performance goals.
• At least 6 months of customer service and/or sales experience, retail environment preferred.

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

We are an equal opportunity employer. We welcome applicants from all backgrounds, including people of color, veterans, military spouses, individuals with disabilities, LGBT+ community, parents, and others. We are dedicated to building a diverse, inclusive, and authentic workplace.