Shop Technician

About PIRTEK USA

PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values:

• People – We foster an environment of mutual trust and respect.
• Integrity – We conduct ourselves with fairness and integrity.
• Real – We are authentic and transparent with stakeholders.
• Teamwork – We believe collaboration and teamwork drives great results.
• Excellence – We strive for excellence and provide the best service to our customers.
• Kaizen – We continuously improve in every way.

PIRTEK operates brick-and-mortar service centers and purpose-built mobile service units, which boast a 1‑hour ETA for on‑site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating!

Pirtek is hiring for a Shop Technician to service, assemble, and install hydraulic and industrial hoses for a diverse customer base, while maintaining the shop location to ensure it is clean, organized, and in working order. We are looking for highly driven and self‑sufficient individuals with excellent communication and customer service skills. Our most successful Technicians:

• Are mechanically inclined
• Are natural problem solvers
• Enjoy working with their hands
• Provide outstanding Customer Service
• Show passion and perseverance through their work

Hydraulic and industrial hose experience is NOT required! Each Hose Assembly & Installation Technician is provided training on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose‑built mobile service unit. PIRTEK also provides ongoing support through a 24/7 hotline for Technicians to ask technical questions.

• Adhere to all industry and PIRTEK safety standards
• Greet customers & field the phone line
• Handle inbound & outbound shipments/deliveries
• Maintain the shop, tools, and equipment so they are clean, organized, and in working order
• Keep product inventory organized
• Identify faulty hoses and/ or hose assemblies before fabricating a proper replacement, according to the customers’ needs
• May be required to remove worn or broken hoses from customer machinery
• Input service details into the online database to create accurate invoices
• Develop relationships with new and existing customers
• Ensure customer satisfaction through outstanding service;
  Escalate issues to the Operations Manager when needed
• Perform other related duties as assigned

You will be operating out of a PIRTEK Service & Supply Center.

• Warehouse/ Shop environment
• You will be exposed to loud noise
• You will come in contact with oil, grease, lubricants, and other “messy” substances
• You may be required to travel for training initiatives, at no cost to you

• Sit, stand, kneel, bend, and/or stoop from moderate to extended periods
• Safely use ladders, step‑ups, stairs, etc.
• Mechanically inclined – consistent use of hand tools & specialized equipment is required
• Good communication skills (verbal and written)
• Self‑motivated & positive attitude through difficult jobs
• Able to work individually and as a team
• Lift up to 50 pounds
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Required Qualifications
• High School diploma or GED
• Driver’s License with clean driving record
• Ability to pass a background check and drug screen
• Positive, can‑do attitude
Nice To Have
• Experience in industrial development & construction, automobile/ field mechanics, or a related industry is a plus
Benefits
• Competitive compensation (increases with relevant experience)
• Certified training program & 24/7 support hotline
• Career advancement & promotions from within
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