Field Service Technician - Major Appliances

Field Service Technician - Major Appliances

About the Role

Are you a skilled problem-solver who enjoys helping homeowners restore the functionality of their essential household equipment? As a Field Service Technician for Major Appliances, you will serve as the primary point of contact for technical diagnostics and mechanical restoration, ensuring that our clients' homes remain fully operational through your expert troubleshooting and repair capabilities.

• Execute precise diagnostic assessments and mechanical repairs on a wide range of home systems, including refrigeration units, laundry equipment, and cooking ranges.
• Drive customer satisfaction by clearly explaining technical issues and providing transparent guidance on necessary maintenance or part replacements.
• Conduct preventative maintenance inspections to extend the lifespan of household machinery and improve overall energy efficiency.
• Document all service interactions, inventory usage, and technical findings to maintain high standards of service accuracy.
• Continuously expand your technical knowledge by mastering emerging appliance technologies and advanced repair methodologies.
• Collaborate with the broader service team to optimize repair workflows and elevate the standard of excellence in every client interaction.
• Uphold rigorous safety standards and operational best practices to ensure a secure work environment for yourself and our clients.

• High school diploma or equivalent certification.
• Demonstrated professional experience in appliance diagnostics or a related mechanical trade.
• Advanced troubleshooting abilities with a focus on electromechanical systems.
• Strong interpersonal skills with a commitment to high-quality customer service.
• Valid driver's license and access to reliable personal transportation.
• Proven ability to manage a service schedule independently and meet time-sensitive goals.

• Formal technical training or vocational certification in appliance repair.
• Experience utilizing digital service management software for record-keeping.
• Advanced knowledge of electrical circuitry and sealed system refrigeration repairs.