Physical Therapy Receptionist; PSR

Job Details

Job Title: Physical Therapy Receptionist (Patient Service Representative)

Location: Ludlow Physical Therapy Office, New England Orthopedic Surgeons

Job Type: Full-Time (Regular)

Pay: $18.00–$22.00 per hour

Expected

Hours:

40 hours per week

Work Location: In-person — 1 Moody St, Ludlow, MA

This is a regular full-time position based at our Ludlow location. The standard schedule includes:

• Mon/Wed/Fri 8:00 AM–4:30 PM
• Tuesday/Thursday 9:45 AM–6:15 PM
• No weekends required

The role also requires flexibility to provide coverage at any of our five physical therapy locations as needed for emergency coverage or to support vacation and time-off coverage.

New England Orthopedic Surgeons is a leading private orthopedic practice committed to providing exceptional patient care. We are currently seeking a full-time Physical Therapy Receptionist to join our dynamic team at our Ludlow office.

As a Physical Therapy Receptionist, you will be the first point of contact for our patients. Your responsibilities will include welcoming patients, verifying insurance and identity, collecting co-pays and deductibles, and maintaining accurate data in our Electronic Health Records (EHR) system. A strong ability to multitask, excellent communication skills, and a professional demeanor are essential to succeed in this role.

• Greet and welcome patients upon arrival
• Direct patients to the appropriate physical therapist
• Answer and manage incoming calls, schedule appointments
• Verify insurance information and patient identity
• Collect co-payments and deductibles
• Maintain a clean and organized front desk and reception area
• Provide accurate information in person, via phone, and by email
• Maintain calendars and schedule meetings
• Perform clerical duties including filing, copying, faxing, and transcribing

• Minimum 2 years of experience as a medical receptionist
• Minimum 2 years of experience working with EMR systems
• Proficiency in Microsoft Office Suite
• Experience operating standard office equipment (fax, printer, etc.)
• Strong written and verbal communication skills
• Excellent organizational, multitasking, and time management abilities
• Professional appearance and customer service mindset
• High school diploma or equivalent required; additional certification in Office Management is a plus

• 401(k) with employer contribution
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Parental Leave
• Tuition Reimbursement
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid Holidays

Join our team and help make a difference in the lives of our patients every day. Apply today to be a part of our growing, patient-focused organization!