Support Staff

Burke is seeking a professional and detail-oriented Support Staff member to join our Angelina Mental Health Clinic in Lufkin, TX. This role serves as a key point of contact for consumers, visitors, and staff, ensuring a welcoming and efficient front office environment.

The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a commitment to maintaining confidentiality while supporting clinical and administrative operations.

• Answer and manage multi-line phone systems, directing calls appropriately
• Provide information and respond to inquiries regarding Burke services
• Deliver excellent customer service with professional phone and in-person communication
• Maintain strict confidentiality in accordance with agency policies
• Perform data entry and maintain accurate records
• Process, scan, and organize documentation
• Assist with office operations, including managing supplies, equipment, and vehicles
• Support the Administrative Manager with data collection and report preparation
• Perform additional clerical and administrative duties as assigned

Education:

• High school diploma or equivalent (required)

Experience:

• At least 1 year of consecutive general office or receptionist experience
• Basic computer proficiency

Licensure:

• Valid Texas Driver's License (required)

• 2+ years of receptionist or office experience
• Proficiency in Microsoft Word and Excel
• Some college coursework in Human Services or a related field
• Experience in a medical or mental health setting
• Familiarity with medical terminology and medication management
• Bilingual skills (strongly preferred)

• Ability to sit or stand for extended periods
• Ability to bend, reach, and lift up to 25 lbs (charts, supplies, equipment)
• Sufficient visual and auditory skills for communication and computer use
• Fine motor skills for typing and written documentation

• Monday - Friday
• 8:00 AM - 5:00 PM

• $28,329 annually

At Burke, you'll be part of a mission-driven organization dedicated to improving lives through compassionate mental health services. This role offers the opportunity to make a meaningful impact while gaining valuable experience in a healthcare setting.