Driver Qualifications Technician

Level I

• Meeting DQ turnaround times for batches and update items, new hire reports and project items.
• Process Driver Qualification documents accurately and in a timely manner into LTS proprietary systems.
• Processing background investigation reports; includes generating, sending to client, grading based on client parameters and uploading into the system.
• Work closely with DQ Specialist, DQ Supervisor, and CSRs to ensure processes for clients are understood and carried out to completion.
• Being back up for assigned “buddy” when they are out.
• Perform routine office duties as directed (i.e. photocopying, faxing and compiling data).
• Work closely with DQ Specialist to ensure maximum quality of the data you process.
• Provide information on reports for which we should not invoice our clients to DQ Supervisor for handling.
• Work on special projects as required.
• Notify Supervisor if you will be unable to meet deadlines for any assigned clients in a timely manner so assistance can be found and commitments met.
• Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.
• Other duties as assigned.

Ability to perform all duties above including;

• Provide steady feedback to specialists regarding proactive ways to increase driver and company compliance to reduce their risk in the event of an audit.
• Send out confirmation for both updates and new hire reports on a timely basis.
• Assist in transitioning new clients and working report rejects as needed.
• Assist Client Services in completing Compliance Analysis Reports for their clients.
• A full understanding of DQ systems and Microsoft Office.
• Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly.

Ability to perform all duties above including;

• Update and maintain Processing Notes relating to each assigned client.
• Must be comfortable in having client contact via phone and email.
• A working knowledge of federal regulations regarding Driver Qualification files.
• Assist with training of new technicians on the Driver Qualification Systems, internal processes, and federal regulations.

• High School Diploma or GED.
• Ability to work in a fast-paced, high stress, deadline-oriented environment
• High energy, approachable disposition, team oriented, flexible and efficient
• 1-3 years general office experience
• 2+ years customer service experience preferred
• Proficient in MS Office Products (Word, Excel, Access, Outlook)
• Must have excellent memory, be able to problem-solve, trouble shoot, and think outside the box
• Must be able to self-prioritize, organize, multi-task and pay particularly close attention to details
• Ability to work in an environment that does not revolve around a daily structured routine
• Strong written/verbal communication skills, including tact and grammar
• High level of confidentiality required.
• Knowledge of transportation industry and State/Federal regulations a plus