Service Coordinator

Building Texas... Powering the WorldSince 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring:
Shop Coordinator - Lufkin, TX
(Service Operations | Customer Support | Shop Scheduling)

Mustang Cat is actively seeking a Shop Coordinator to support the Machinery Service Department in Lufkin, Texas. In this role, you will assist the Service Supervisor in the day-to-day operations of the shop, ensuring timely and efficient equipment service, customer communication, and repair coordination.

Top Benefits for Shop Coordinators at Mustang Cat:

• Great Work-Life Balance
• On-Premise Clinic
• Opportunity for Overtime
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits:
  Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Shop Coordinator:

• Support shop scheduling and coordinate repairs between teams
• Review invoices for accuracy and process warranty documentation
• Monitor production and efficiency, reporting key metrics
• Manage equipment inventory and assist with shipping & receiving
• Enforce safety and contamination control practices
• Provide technical support to internal stakeholders
• Communicate effectively with technicians, Product Support Sales Reps, and customers
• Step in for the Service Supervisor during absences and assist with delegated tasks

What You Bring:

• High school diploma or equivalent required
• 1-2 years of dispatching or coordination experience in a service or repair-related industry
• Excellent customer service and organizational skills
• Strong computer skills, including Microsoft Office Suite
• Ability to multitask and prioritize in a fast-paced environment
• Professional communication across phone, email, and in-person interactions

• Preferred Qualifications:

• Mechanical aptitude or background in equipment repair/service
• Spanish speaking skills are a strong plus
• Familiarity with Caterpillar equipment, service scheduling systems, or CRM platforms is beneficial

Join Mustang Cat, where you'll help power the projects that build and sustain Texas. Apply now to start your career with a respected leader in equipment solutions!

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Mustang Cat is an Equal Opportunity Employer.