Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – State Farm Agent Team Member

Full Time in Lufkin – TX

• Hourly Plus Commission
• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary ($35,000.00 - $60,000.00 per year)
• Flexible schedule
• Training & development

Our agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.

We stay actively involved in the community through the Chamber of Commerce, Lions Club, local education foundations, and by supporting youth programs and schools.

For our team, we offer a Simple IRA, health benefits, team trips, and a strong focus on work-life balance.

Our office culture is supportive, team-oriented, and community-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others – someone who wants to grow as part of a team that values both service and success.

As a Customer Service Representative – State Farm Agent Team Member with Jay Jackson – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.