Resource Room Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Resource Room Specialist

Deputy Director

Deep East Texas Workforce Development Area

Full-Time, Non Exempt Employee

Career Team is looking to hire a Resource Room Specialist responsible for triaging customers and assisting with customer flow and needs. This role provides an added layer of customer service, assessing customers' needs and initiating a warm handoff to all services. Work is performed under the supervision of the Deputy Director.

• Serve as the primary initial liaison between customers and the services provided within the Workforce Solutions Centers
• Greet visitors warmly and ensure they are comfortable
• Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
• Assist customers with computer use and online assessments
• Critique resumes and letters of introduction, and provide job search assistance and resources to individuals in the resource room
• Re-engage customers by discussing the range of available services and their potential benefits
• Deliver dynamic presentations both in person and virtually
• Create workshop schedules and invite partners to present based on participant needs
• Call customers waiting for a space and book them a room to meet in
• Provide and train on resources available within the Center for customers and staff alike
• Ensure the resource area is tidy and welcoming for customers
• Coordinate office activities
• Request feedback from customers to continually improve the customer experience
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location and within the community.

• Associate's degree required, or comparable experience
• Knowledge of the WIOA, TANF, and SNAP programs and other workforce program requirements
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Comfortable assisting customers with computers and office equipment (copier, printer, and similar)
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
• Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers
• A Valid Driver's License

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, empathy driven service delivery

$33,500 - $36,000/yr

As needed

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being…