Career Advisor Choices​/SNAP​/NCP

Career Advisor Choices / SNAP / NCP

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

TITLE:

Career Advisor Choices / SNAP / NCP

REPORTS TO:

Choices / SNAP / NCP Program Manager

LOCATION:

Deep East Texas Workforce Development Area

EMPLOYMENT TYPE:

Full-Time, Non-Exempt Employee

Career Team is looking to hire a Career Advisor - Choices / SNAP / NCP who will perform professional work providing career counseling, intensive case management, and follow-up services to participants eligible for the Choices / SNAP / NCP. The Career Advisor guides jobseekers toward employment and training goals, removes barriers to success, and ensures accurate and compliant case management. Work is performed under the supervision of the Choices / SNAP / NCP Program Manager.

Your Impact on Career Team's Success:

• Provide information and case management services to community members interested in workforce services
• Complete intake and eligibility determination for the Choices / SNAP / NCP
• Assess jobseekers' employment, abilities, and training needs through interviewing, testing, and other methods
• Serve as a liaison between workforce development programs and community partners and resources
• Enter data into Work In Texas and process clients through any participant information system as required
• Stay on top of labor market trends and best practices in career and training paths
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Assist participants in removing barriers to employment and training
• Follow all policies, procedures, and regulations related to eligibility documentation
• Maintain accurate individual case files in Work In Texas for each registered customer, ensuring each file contains all required eligibility documents and meets compliance requirements
• Meet and/or exceed program benchmarks and participate in all staff-related events as required, including training, staff meetings, and individual supervision
• Complete all required reports within the data management system
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

• Strong communication skills and knowledge about community resources
• Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Computer literate with MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
• Knowledge of the Choices / SNAP / NCP programs and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Master's or MBA degree
• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
• Bilingual or multilingual
• Strong multitasking abilities and a proactive…