IT Specialist

SUMMARY: This position helps maintain and support all IT software and services throughout all branch locations. Assists Managed Services as needed to keep all servers running, updated and in compliance with UBank requisites. Assist all bank employees as needed to keep all computers running efficiently and other duties as needed.

DUTIES AND RESPONSIBILITIES:

• Interact with numerous computer platforms in a multi-layered client/server environment.
• Works with vendor support contacts to resolve technical problems with desktop computer equipment and software.
• Assists in upgrades on systems to ensure longevity of equipment.
• Assists with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Assists when needed with writing procedures and policies in order to help meet FDIC regulations/requirements.
• Manages the distribution and retention of data on various storage devices.
• Implement appropriate security measures consistent with confidentiality requirements.
• Knowledge of Microsoft SQL beneficial.
• Manage the secure destruction of used equipment.
• Assists with day-to-day IT tasks.
• Other duties as assigned.

None

QUALIFICATIONS:

• Associate's degree in information technology field preferred but can be substituted by work experience.
• Must be proficient with Microsoft Office products (i.e. Word, Excel, PowerPoint, etc.).
• Must be able to troubleshoot and repair PC and software errors.
• Must have experience with Windows 10 Professional and other Microsoft Operating systems.
• Must have relevant Windows Server experience.
• Must be willing to further education through training classes and/or seminars.
• Must be able to work under demanding time constraints.
• Must have good people skills.
• Prior experience with a community bank preferred.
• Excellent organizational skills, attention to detail, and the ability to complete assignments in a timely manner.
• Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills.
• Problem recognition and resolution skills.
• Ability to work autonomously and within a team.
• Motivated self-starter and an active learner.
• Other skills required:
• Ability to think strategically with a strong attention to detail, standards, and consistency
• Ability to troubleshoot and resolve general issues.
• Ability to adhere to Bank policies and procedures.
• Ability to work additional and/or flexible hours and shifts, as needed.
• Ability to apply common sense understanding to issues involving multiple variables.

• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or informs appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration…