Branch Manager

The Banking Branch Manager is responsible for leading the daily operations of the branch while delivering exceptional customer service, achieving sales and financial goals, ensuring regulatory compliance, and developing a high‑performing team. This role oversees branch performance, fosters strong customer relationships, manages operational risk, and promotes the bank's products and services to drive business growth. The Branch Manager serves as a trusted leader, ensuring an outstanding customer experience while maintaining operational excellence.

• Lead, coach, mentor, and develop branch employees to achieve individual and team performance goals.
• Recruit, train, and retain top talent while fostering a positive work environment.
• Conduct regular staff meetings, performance evaluations, and coaching sessions.
• Promote accountability, professionalism, and continuous improvement.

• Deliver exceptional customer service and resolve customer concerns promptly.
• Build and maintain long‑term relationships with consumer and business clients.
• Recommend banking products and financial solutions based on customer needs.

• Achieve branch sales, deposit, loan, and profitability goals.
• Increase customer acquisition and retention through referrals and community involvement.
• Promote digital banking services and financial products.

• Oversee daily branch operations and ensure transaction accuracy.
• Manage opening and closing procedures, cash controls, and branch appearance.
• Monitor operational performance and service quality.

• Ensure compliance with banking regulations, BSA, AML, CIP, and internal policies.
• Monitor internal controls, conduct audits, and mitigate operational risk.
• Protect customer confidentiality and sensitive information.

Location:

Lufkin, TX