RESEA Specialists

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

RESEA Specialist

Deputy Director

Deep East Texas Workforce Development Area

Full-Time, Non-Exempt Employee

Career Team is looking to hire a RESEA Specialist to deliver Reemployment Services and Eligibility Assessment (RESEA) services to unemployment insurance (UI) claimants in the Deep East Texas Workforce Development Area. The RESEA Specialist engages customers assigned to RESEA, ensures timely participation, delivers targeted reemployment services, reviews continued UI eligibility, and connects claimants to employment outcomes. Work is performed under the supervision of the Deputy Director.

• Conduct RESEA orientations and individualized appointments with UI claimants assigned to the program
• Review and verify claimants' continued UI eligibility and work-search requirements, and report potential eligibility issues to the Texas Workforce Commission (TWC)
• Develop and review individualized reemployment plans with claimants based on their skills and occupational goals
• Assess claimants' employment, skills, and training needs through interviewing and other methods
• Provide labor market information and personalized job-search assistance
• Refer claimants to reemployment services, training, and WIOA programs as appropriate, and follow up on those referrals
• Ensure timely participation and that claimants complete all required RESEA activities to maintain benefits
• Schedule RESEA appointments, document participation in Work In Texas, and follow up on missed appointments
• Maintain accurate case files for each claimant, ensuring each file contains all required documentation and meets compliance requirements
• Meet and/or exceed RESEA participation and performance targets
• Follow all policies, procedures, and regulations related to RESEA and eligibility documentation
• Complete all required reports within the data management system
• Participate in all staff-related events as required, including training, staff meetings, and individual supervision
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable, related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime

• Bachelor's degree or higher, or an equivalent combination of education and experience
• Knowledge of the WIOA program, unemployment insurance, and other workforce program requirements
• Strong communication skills and knowledge about community resources
• Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Computer literate with MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
• A demonstrated ability to thrive in a fast-paced environment…