Services Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Employer Services Manager

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Your Impact on Career Team’s Success:

• Perform all business service functions required to meet performance goals and assist team members with balancing workloads
• Provide training and coaching to support the execution of the marketing plan and exceed employer expectations
• Supervise the business services team to ensure the success of business services goals and Workforce system performance
• Develop and oversee worksites and placements for work experience and on-the-job training contracts
• Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development
• Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs
• Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals
• Ensure local operating procedures and processes are implemented to maintain a high level of customer service
• Facilitate employer access to all Workforce Development programs and supervise or perform specialized, technical, and consultative Workforce Development duties as needed
• Develop and maintain effective working relationships with project team members, employers, and community partners
• Oversee preparation of marketing plan reports and monitoring documents, identify areas for improvement, and communicate findings and recommendations to management and appropriate staff
• Review and approve related policies and procedures to ensure consistent application of SOPs and attainment of goals
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

• Bachelor's degree from an accredited college or university, or equivalent experience
• 2 years of supervisory experience and 2 years of business-to-business sales experience
• Knowledge of the WIOA program and other workforce program requirements
• Strong understanding of local labor market trends and industry demands
• Creative and innovative approach to developing community-focused solutions
• Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
• Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Master's or MBA degree
• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
• Bilingual or multilingual
• Strong multitasking abilities and a proactive approach to tasks
• Experience with training and coaching in a performance-based environment

Sala…