Member Experience Manager - Lufkin

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work.

What type of organization would you choose?

For over 100 years, Girl Scouts has empowered girls to develop the skills and confidence to succeed in life. Our inclusive programs cover arts, entrepreneurship, the outdoors, STEM, and more, helping girls discover their strengths and embrace leadership. Through the Girl Scout Leadership Experience, girls build a positive value system, form healthy relationships, and take action to make the world a better place.

The Member Experience Manager’s primary accountability is to achieve girl and adult membership goals by implementing appropriate recruitment and retention strategies. They are responsible for engaging and cultivating community support for all Girl Scout programs to achieve strategic goals and objectives. They are the primary support to the volunteers in their assigned communities and regions. This position requires the ability to analyze market data, make sales calls, recruit girls and adults into the program and support cross-functional strategic goals, attending volunteer meetings, developing and implementing a robust mentoring program and assisting in conflict resolution.

This position requires strong interpersonal skills, flexible scheduling, and reliable transportation.

• Achieve girl and adult membership goals by implementing appropriate recruitment and retention strategies.
• Analyze market data on demographics, membership trends, and other available information to develop, recruit, retain and engage new community partners, volunteers, girls and adult members in assigned areas. Recruitment of volunteers to support troop, community, region, and council wide programming.
• Accountable for new troop leader success which may include visits to support troops, provide resources and expertise in all GSLE programming.
• Responsible for the accurate and timely maintenance and communication of recruitment events, such as the rally site, social media advertisements, school websites, etc.
• Support volunteers in planning and implementing recruitment and community development strategies.
• Cultivate and nurture relationships with appropriate community volunteers, region volunteers, and council-wide volunteers.
• Support and oversee all components of an efficient and effective volunteer onboarding process within the communities and regions including administrative vetting, training, field support and tracking.
• Responsible for community engagement and development in assigned geographic areas including networking, advisory boards, partnership agreements, facilities utilization, school districts, faith-based institutions, and leveraging national and local partnerships.
• Monitor operations and assigned geographies and ensure that volunteers comply with Council’s risk management policies and procedures. Address and elevate non-compliance when needed.

• Bachelor's degree (B.A. /
  
  B. S.) from a four-year college or university; or equivalent combination of education.
• English a requirement with bilingual a plus. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents;
  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community;
  Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry;
  Ability to apply concepts such as fractions, percentages, ratios,…