Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas – acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, and assists members with transporting items while ensuring a safe shopping environment.
• Maintains exit areas – reviews member receipts, acknowledges members, secures and safeguards Sam’s Club assets and property, observes and communicates potential criminal activity per policies, maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures, including proper handling of returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures and standards of ethics and integrity by implementing action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected.
• Respect the Individual:
  Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity.
• Respect the Individual:
  Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values; holds oneself and others accountable.
• Act with Integrity:
  Acts in a selfless, humble, self‑aware, honest, fair, and transparent manner.
• Serve our Customers and Members:
  Delivers results while putting the customer first; makes decisions based on reliable information and balances short‑ and long‑term priorities.
• Strive for Excellence:
  Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees,…