Communication Systems Technician III

Position:
Communication Systems Technician III – Lufkin, Texas

• Installing, programming, and maintaining complex communication equipment to get customers up and running (including Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.).
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission‑critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Supporting and executing customer Functional Acceptance Test Plans (FATP), performing and documenting results of site surveys and assessments per defined customer requirements in pre‑sales delivery and post‑installation.
• Focusing on system optimization and complex troubleshooting, and mentoring/training the team on new technologies and equipment.
• Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Building and maintaining positive customer relationships and driving service business growth and profitability as the main customer interface.
• Leading continuous improvement efforts and effectively managing change.
• Serving in an on‑call rotation and providing 24/7 technical support.

• Minimum 5 years, an average of 10+ years of technical service and installation experience.
• Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain the operation of complex radio systems/communications centers and other wireless systems/equipment (Two‑Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.).
• Expert understanding of radio theory and propagation characteristics.
• Thorough knowledge of infrastructure components, including repeaters, mobiles, portables, and miscellaneous signaling equipment.
• Team‑focused with a passion to meet customer needs.
• Possess strong communication skills for end users and third parties.

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials;

lift (overhead or waist level) from the floor; bend; frequently use near vision for reading and computer use; be able to handle semi‑frequent stressful conditions (cardiovascular); frequently work in outdoor weather conditions; frequently move equipment weighing up to 50 pounds; occasionally ascend/descend a ladder; operate a motor vehicle; frequently position self to maintain computers or other equipment as needed. On‑call for critical systems maintenance may be required.

First shift hours Monday‑Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel as necessary to support company and customer needs.

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Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”