Customer Service Manager

The Customer Service Manager at The Mason Automotive Group plays a vital role in ensuring every client has a world-class experience. This energetic and detail-oriented individual will follow up with clients to confirm their satisfaction, maintain strong communication with past clients, and assist with overflow email and phone inquiries. The ideal candidate possesses high-level communication skills and the ability to read and interpret reports to help meet and retain General Motors qualifications, contributing to the continued success and reputation of our dealership.

• Follow up with clients to ensure outstanding customer experiences
• Maintain consistent communication with past clients to foster strong relationships
• Assist with overflow email and phone conversations promptly and professionally
• Read, interpret, and assist in achieving General Motors qualifications
• Obtain and help retain General Motors qualifications for the dealership
• Provide exceptional customer service that reflects the values of The Mason Automotive Group

• Energetic with excellent attention to detail
• High-level communication and interpersonal skills
• Ability to read and analyze reports accurately
• Experience in customer service or client relations preferred
• Demonstrated ability to follow through and maintain client satisfaction
• Commitment to continuously improving General Motors qualifications

• Competitive pay: $14.00 - $17.00 per hour, paid weekly
• Opportunity to work with a respected automotive group
• Supportive and collaborative team environment
• Growth potential within the company

The Mason Automotive Group is committed to providing exceptional automotive sales and service experiences in Lugoff, SC. Our team values integrity, customer satisfaction, and a passion for excellence. Joining our group means becoming part of a community dedicated to making every customer interaction memorable and positive.