Bilingual Office Clerk

Office Clerk

Office clerks serve as the liaison between Kimbrell’s Furniture and valued customers, communicating directly to resolve debts and collect payment. This role demands a high level of professionalism, customer service, persuasion, negotiation skills, problem‑solving, attention to detail, confidentiality, and excellent record keeping to ensure payment plans are executed as agreed.

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Apply knowledge of cash management procedures and best practices; handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Gather and verify customers’ personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.

• Proven experience or similar role.
• Cooperation and ability to work in a team setting is a vital skill required for this position.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stressful work situations.
• Excellent communication skills (written and oral).
• Office experience.
• Problem‑solving skills.
• Weekend and holiday availability.
• Bilingual (Spanish).

The above listed are a few of the duties and responsibilities associated with the Credit Clerk’s role and are not intended to be a comprehensive list of all duties.