Desktop Support Technician II

Desktop Support Technician II page is loaded## Desktop Support Technician II locations:
Lumberton, NCtime type:
Full time posted on:
Posted Yesterday job requisition :
REQ-019417

Desktop Support Technician II# ##
* The Company
* Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience.

Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.  We hope you’ll visit our website and learn more about Zurn Elkay at  you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!#

** If you are a current employee, please navigate*
* ** to apply internally.
**** Job Description
** The Desktop Support Technician II provides advanced technical support for Zurn Elkay associates across our Lumberton, NC locations and remote sites. This role is part of the Global Zurn Elkay User Support team that is mainly responsible for meeting the IT support needs for the enterprise at all locations. This role is deeply embedded in our plant and warehouse operations, supporting technology that keeps production running efficiently and safely.

This specific position requires a solid understanding of the Microsoft Windows OS (desktop and Server), Microsoft Azure, basic networking concepts (wireless connectivity, VLANs, WAN/ LAN, etc.), data storage concepts, printing, scanning among other skillsets. The ideal candidate thrives in a fast‑paced manufacturing environment, enjoys being out on the floor working directly with equipment and teams, and approaches problem‑solving with curiosity and enthusiasm.

Responsibilities also include resolving support requests, maintaining equipment standards, managing assets, and coordinating with Infrastructure teams to deliver a stable, modern plant technology experience.
** Key Accountabilities
*** Work collaboratively with other site support technicians to ensure smooth day-to-day administration, project implementation and maintenance of local infrastructure.
* Ensure stability and performance of network and plant technology environments (Switches/Wireless/Manufacturing 4.0, Plant equipment, etc.).
* Collaborate with team members to recommend and implement enhancements to overall network and plant infrastructure and architecture.
* Work with the team to align Plant Technologies Infrastructure with business objectives and roadmap.
* Provide guidance and direction in identifying and implementing solutions to meet changing business requirements and evolving IT Infrastructure and architecture.
* Continuously assess new technology to identify opportunities for operational improvements and increased efficiency.
* Service Desk support for 2500+ remote users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues.
* Provides on-site and remote technical support to the employee base and escalations to additional Level 3 support or other IT resources when applicable.
* Executes desktop deployments, upgrades, repairs and replacements, equipment break/fix and repairs
* Prepares and delivers computer equipment to new employees and trains new employees on the…