Automotive Administrative Assistant

Must be able to work a flexible schedule including days, evenings, and some Saturdays. Must be competitive and sales driven. Must have a valid driver's license.

This is a direct hire position with hourly and commission based pay.

• Inbound/Outbound Communication:
  Answer incoming phone calls, website requests, and emails promptly, and make outbound calls to follow up on leads and inquiries.
• Appointment Scheduling:
  Schedule sales appointments for the showroom and service appointments for the service department, aiming to increase customer service satisfaction.
• CRM Management:
  Log all customer interactions, update data, and ensure all customer information is accurate in the Dealer Management System (DMS).
• Follow-Up Management:
  Follow up with "no-show" customers and maintain contact with customers to ensure satisfaction.
• Product Knowledge:
  Maintain in-depth knowledge of current inventory, dealership promotions, and vehicle features.

• Communication
  
  Skills:
  
  Strong verbal and written skills, with the ability to follow scripts while maintaining a friendly, professional demeanor.
• Technical Proficiency:
  Competence in using CRM software, computers, and internet tools.
• Goal-Oriented: A focus on meeting specific quotas for appointments booked and kept.
• Education/
  
  Experience:
  
  Previous customer service or sales experience is highly preferred.