Branch Member Service Representative II

Branch Member Service Representative II

Position located at the Lunenburg Branch, Lunenburg, MA (On-site).

Pay Grade: 7NE ($21.88 - $27.35). Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

We are looking for a Branch Member Service Representative II (BMSRII) who is passionate about delivering exceptional customer service. The role involves building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals to help them achieve their financial goals.

Monday - Wednesday: 8:00 AM - 5:00 PM;
Thursday 8:00 AM - 6:00 PM;
Friday: 8:00 AM - 5:00 PM;
Saturday: 8:00 AM - 1:00 PM. Candidates will be required to work a flexible schedule based on branch operational needs.

• Open and service all types of WCU deposit and loan accounts.
• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, and assist with end of day balancing.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members’ needs.
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Lobby lead to ensure a positive member experience.
• Provide support to other branches when needed.

• High School diploma or equivalent required.
• Minimum of one year of branch banking experience.

• Comprehensive medical, dental and vision plans.
• Basic life and AD&D insurance, short-term disability and long-term disability.
• 15+ days of paid time off (PTO) per year.
• Up to 16 hours of volunteer time off (VTO) per year.
• 11+ paid holidays.
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program.
• Mental health resources including an Employee Assistance Program (EAP).
• Individualized learning and development programs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.