Casual Front Office Team Member

Casual Front Office Team Member

Location:

Courtyard by Marriott
- Luton Airport

Position:
Part-time, Contract

At Lighthouse Hotel Management, we pride ourselves on delivering exceptional guest experiences across our portfolio of properties. We are currently seeking a friendly and dedicated Casual Front Office Team Member to join our team at the Courtyard by Marriott, Luton Airport. This role is pivotal to our continued success, and we offer a competitive package that recognises the skills and responsibilities required.

As a Casual Front Office Team Member, you will be the first point of contact for our guests, providing warm welcomes and excellent customer service. Your role will be instrumental in ensuring smooth front desk operations, assisting guests with check-in and check-out, and supporting the overall guest experience at our busy airport hotel.

Greet and welcome guests with a friendly and professional attitude.

Handle guest check-in and check-out procedures efficiently and accurately.

Manage reservations, cancellations, and room allocations using the hotel’s booking system.

Respond promptly to guest enquiries, requests, and feedback both in person and via phone or email.

Assist with billing and payment processing ensuring accuracy and confidentiality.

Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.

Maintain a tidy and organised front desk area at all times.

Adhere to all health and safety and security policies and procedures.

Support other team members and undertake additional duties as required.

Previous experience in front office or customer service, preferably within the catering & hospitality sector.

Excellent communication and interpersonal skills with a friendly and approachable manner.

Strong organisational abilities and attention to detail.

Ability to work flexibly, including evenings, weekends, and public holidays as required.

Proficient with computer systems and reservation software; experience with hotel PMS is an advantage.

Ability to remain calm and professional under pressure.

A passion for delivering outstanding guest service and creating memorable experiences.

Competitive hourly rate of £12.71.

Flexible working hours to suit your lifestyle.

Opportunity to work within a vibrant, international hotel environment at Luton Airport.

Access to staff discounts and hospitality industry perks.

Supportive team culture with ongoing training and development opportunities.

Contributory pension scheme and holiday entitlement in line with contract hours.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

Join Lighthouse Hotel Management and be part of a team that values dedication, professionalism, and a passion for hospitality. We look forward to welcoming you onboard!