Property Services Team Leader and Inspector

Contract:Permanent

Hours:37 hours per week (Monday to Friday)

Location:Luton (agile working across our supported housing properties)

A company vehicle will be provided for business use only

Squared is a not-for-profit housing association supporting communities across Luton and South Bedfordshire since 1962. We are a welcoming, inclusive organisation where people feel valued, supported and empowered to make a real difference.

• 33 days annual leave (including bank holidays), increasing with service (up to 38 days)
• Option to buy or sell up to 5 days leave
• Free Health Cashplan (after probation)
• Canada Life WeCare Employee Assistance Programme
• Pension scheme (Squared contributes 1.33% of employee contribution up to 8%)
• Life Assurance
• Staff benefits portal with shopping discounts
• Essential Car User Allowance (in addition to mileage payments)
• Flexible, supportive working approach

Property Services department plays a vital role in the smooth running of Squared by currently looking after circa 700 Squared properties. This includes homes, hostels (both internal and external) and office premises. The department has a small in-house team and also works closely with approved local contractors.

The service is uniquely placed and involves working across departments and functions on a wide variety of diverse activities and initiatives.

The role involves conducting regular inspections, identifying maintenance issues, ensuring compliance with housing legislation, and working with the maintenance teams, external contractors, and our compliance team to maintain safe and suitable accommodation. To ensure surveys and inspections of properties are carried out in an effective manner the necessary work is specified and undertaken to the required standards to ensure compliance with service standards, policies and statutory regulations.

You will advise and supervise the maintenance DLO team.

• Conduct property inspections, diagnose repairs and identifying solutions for damp and mould and disrepair issues, recommend effective and cost-efficient repairs /solutions and provide appropriate guidance and information to customers as required.
• Inspect voids pre and post and create report on findings.
• Inspect and approve completed works, ensuring they meet agreed specifications, quality standards, and compliance requirements.
• Line manage and supervise Maintenance team, providing day-to-day guidance, support and oversight to ensure maintenance services are delivered efficiently and to a high standard.
• Ensure all engineer vans are properly maintained, kept clean and have a valid tax and MOT
• Support team with complex multi-trade repairs as required.
• Inspect planned and responsive maintenance work to ensure it is fully compliant and meets decent homes standard or above.
• Work unsupervised in occupied/unoccupied premises, alone or with maintenance team or external contractors, depending upon the nature of works required.
• Purchase relevant stock from authorised suppliers to perform tasks, in line with purchasing guidelines.
• Carry out mould and damp inspections, treating damp and mould within timescales and asses the cause to reduce repeat problems. Report on findings to Repairs Admin team and send the appropriate correspondence including letters to customer as per Damp and Mould policy.
• Ensure all works are completed to a high standard, on time, and within budget.
• Attend out of hours emergency situations as necessary.

• Carry out quality Health & Safety audits/inspections
• Comply with all relevant health and safety legislation and Squared’s policies and procedures.
• Conduct dynamic risk assessments and ensure safe working practices at all times.
• Report any hazards, accidents, or near misses promptly.
• Maintain the company vehicle allocated to you (for business and commuting purposes only) ensuring it is clean, tidy and roadworthy at all times.
• Maintain tools to do the job, ensuring the correct PPE is worn when necessary.

• Deliver excellent customer service, ensuring customers are informed and satisfied with works undertaken.
• Communicate with maintenance team, customers and external contractors, advising on repair options and fault diagnosis.
• Maintain a professional and respectful approach in occupied homes.
• Provide feedback to the Property Services Team regarding recurring issues or…