Operations Manager

The Operations Manager supports value-based operational strategies and operational projects across MyCare's clinical and corporate operations. This role uses a process-driven, data-informed approach to improve patient outcomes, streamline workflows, support revenue growth, and strengthen value-based contract performance. The Operations Manager supports Operations leadership by assisting with project implementation, adoption, vendor coordination, and ongoing operational management once workflows are established.

• Support operational projects, special initiatives, technology implementations, and patient service enhancements through assigned tasks, coordination, follow-up, and documentation.
• Assist with maintaining project plans, including timelines, milestones, deliverables, meeting notes, communication plans, and status updates as directed by Operations leadership.
• Partner with Operations leadership, market leadership, Area Directors, and cross-functional teams to support implementation, adoption, and ongoing management of strategic programs and operational workflows.
• Use key performance indicators (KPIs), reporting, and data analysis to monitor progress, measure productivity, evaluate adoption, and identify opportunities for optimization.
• Support clinical and corporate operations as a champion of change, helping teams adopt new workflows and improve overall company performance.
• Assist with preparing training materials, workflow guidance, and operational communications to support implementation, adoption, and sustained compliance.
• Support vendor-driven operational projects after implementation, including ongoing vendor communication, issue follow-up, performance tracking, and outcome monitoring as assigned.
• Assist with creating, updating, maintaining, and reinforcing Standard Operating Procedures (SOPs) to support smooth, streamlined, and efficient systems and workflows.
• Lead the planning, coordination, and execution of operational engagement activities, meetings, and events across departments, locations, vendors, and external partners.
• Coordinate with physicians, practice teams, and operational leaders to drive project adoption within a primary care and value-based care environment.
• Ensure projects, workflows, and operational processes follow applicable healthcare regulations, standards, best practices, and associated regulatory requirements.
• Drive accountability and results across work streams, including follow-up on action items, barriers, risks, deadlines, and deliverables.
• Assist with employee engagement initiatives, Central Business Office functions, and other duties as assigned.

• Experience supporting operational projects or cross-functional initiatives within a healthcare setting.
• Ability to support project work, competing priorities, and multiple deadlines while helping teams achieve successful outcomes.
• Strong project management, organization, independent problem-solving, follow-through, attention to detail, flexibility, and collaboration skills.
• Excellent written and verbal communication skills, including the ability to prepare clear updates, present information, and tailor messaging to different audiences.
• Strong interpersonal and relationship-building skills, with the ability to work effectively with stakeholders at all levels.
• Ability to drive results, accountability, and change adoption, including under challenging or fast-moving circumstances.
• Experience supporting project adoption in a primary care setting, including coordination with physicians, practice teams, and operational leadership.
• Experience collaborating with providers, vendor partners, practice teams, and operational leaders preferred.
• Education and Work Experience
• Bachelor's Degree in Healthcare, Business Administration, or related field preferred; equivalent experience may be considered in lieu of degree, including at least 5 years of related experience in healthcare operations, clinic leadership, practice operations, or operational support.
• Progressive experience leading high-performing teams, changing management efforts, or cross-functional operational initiatives in a healthcare setting.
• Project coordination or project management experience, preferably within healthcare operations.
• Extensive experience with Microsoft Office Suite, including Word, PowerPoint, and Excel.