Leasing Professional, Customer Service​/HelpDesk

Overview

Leasing Professional (Project Management)

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

• Complete the day-to-day transactions and tasks related to the operation of your assigned community, execute all aspects of the leasing process, and assist with resident relations in accordance with company policies and Fair Housing Laws.
• Conduct community and apartment tours that result in new leases by highlighting features and providing information on the community and surrounding neighborhood.
• Assist in developing and executing comprehensive marketing strategies for the community, encompassing neighborhood/employer outreach plans, social media, digital marketing review, online reputation building, resident event coordination, and community engagement initiatives to foster a strong sense of community and increase visibility.
• Maintain organization of resident files; process applications, credit screenings, and criminal background checks; and prepare lease agreements and renewals.
• Consistently follow up with prospective residents to finalize decisions and ensure customer satisfaction via phone call and email.
• Provide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the community.
• Promote resident satisfaction and retention by following established industry standards and company policies such as ensuring maintenance requests have been completed promptly and accurately and responding quickly to resident concerns or questions.
• Familiarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials.