Resident Care Coordinator Job Lutz area,Florida USA,Healthcare

A. EDUCATION

It is preferred that the RCC holds a current, unencumbered license to practice as a nurse in this state. It is preferred that the RCC has advanced education in nursing management administration, geriatric nursing and rehabilitation. It is preferred that the RCC received a nursing degree from an accredited nursing program, college or university. It is required that the RCC holds a current CPR certification.

CORE Training is preferred.

B. EXPERIENCE

It is required that the RCC has three years experience in long-term care and/or in an assisted living community, with a proven success in a supervisory position, competence in meeting performance standards related, with at least two years experience implementing total resident care and care planning. It is preferred that the RCC has two years experience supervising others in a hospital, long term care facility or other health care institution.

C. SKILLS REQUIRED

Problem Solving:
Identifies and resolves problems in a timely manner, gathering and analyzing information to develop alternative solutions both alone and with groups.

Customer Service:
Manages difficult or emotional resident, family member, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improve service ensuring that commitments are met.

Interpersonal:
Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to other without interrupting and keeps emotions under control. Remains open to others ideas and tries new things.

Oral Communication:
Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions.

Team Work:
Balances team and individual responsibilities, exhibiting objectivity and openness to others views. Contributes to building a positive team spirit.

Planning and Time Utilization:
Consistently plans/coordinates work to achieve maximum productivity and efficient without sacrificing quality, accuracy and customer service. Meets deadlines in completing job assignments and special projects.

Computer Skills:
Literate in Word and Excel, as well as preferred skills in Outlook.

Written Skills:
Writes clearly and informatively; edits work for spelling and grammar; present numerical data effectively; and is able to read and interpret written information.

IV. DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the RCC include overall planning, organizing, developing and directing the overall operation of the Resident Services Department in accordance with current existing federal, state, and local standards, as well as in accordance with the established policies and procedures at the Community, to maximize fulfilling the care-giving needs of residents who reside at the Community. The person holding this position is delegated the responsibility of carrying out the assigned duties and responsibilities.

The duties also include providing direct care to residents in the assisted living community under the direction of the Executive Director. The RCC will comply with the rules and regulations governing the assisted living communities in the state. Such care will be performed timely and accurately in accordance with federal, state and local regulations and current acceptable policies, procedures and principles relating to the operation of the Community.

VI.

FUNCTIONS OF THE JOB

A. ESSENTIA L

The following job functions have been determined to be essential to the position. Management reserves the right to modify this list and other functions as deemed necessary.

Plan, develop, organize, implement, evaluate and direct the Resident Services Department, as well as related programs and activities, in compliance with rules and regulations governing assisted living communities, employers and in accordance with Community policy. These responsibilities include the following:

Licensed staff
Staff
Print outs of physicians orders
Re-certifications (Personal Care Home Reports)
Medication Reviews
In-services
Infection control
Public relations
Other tasks as required

Determine the staffing needs of the Resident Services Department; recommend number of employees needed and have the ability to recruit, interview, hire and fire staff as needed.

Facilitate the coordination of services and other departments to maintain quality care for residents and offer equal opportunities for employees.

Update job descriptions in the Resident Services Department to comply with mandates of the American with Disabilities Act.

Conduct employee performance evaluations, counsel and monitor tardiness, absenteeism and disciplinary situations to assure quality care for residents and equal opportunities for all employees of the Resident Services Department.

Solicit, review, monitor, intervene and report complaints and grievances made by residents, families, visiting individuals, agencies, etc.

Organize, manage, review, monitor, authorize and administer care functions for residents within the…