Housekeeping Room Attendant​/Camarero de Pisos

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

• Makes beds neatly with fresh linen (including sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.
• Removes dirty linen.
• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.
• If applicable: remove trash, sweep, dust any balcony/patio areas.
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
• Replenishes room supplies (coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
• Cleans mirrors, windows, vent cover, glass doors.
• If applicable: cleans & disinfects kitchen including counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.
• Reports room status (vacant/occupied; clean/dirty;
  Do Not Disturb (DND)) in a timely manner to the appropriate persons/departments.
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacuums hallways.
• Turns in all lost and found articles immediately.
• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
• Additional duties may be added at any time at the discretion of management.

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’