Operations Manager

Lutz, FL: SR 54/Ballantrae Blvd (Cypress Ranch)

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on.

Core

Purpose:

To create loyal, lifelong fans and exercise practitioners.

The Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team and day‑to‑day operations that lead to Operational Excellence throughout the gym. They greet and direct members, guests, and team members upon entry, representing the gym’s commitment to exceptional service. Responsibilities include customer service, monitoring and tracking revenue goals, managing retail, ensuring member fee compliance, inspecting gym functionality and cleanliness, and partnering with the sales, fitness, facilities, and marketing teams to improve overall gym performance and uphold brand standards.

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to members’ needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and improvement.
• Maintain high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

• 2‑3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem‑solving; and good time‑management, organizational, and record‑keeping skills.
• Embraces our Core Values.

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

$65,000 - $65,000 USD

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and Employee Assistant Program offered!*
• 401(k) with company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.