General Manager Dog Wellness Franchise

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Scenthound is seeking a confident, hands‑on manager who leads with integrity, accountability, and a strong focus on performance. The ideal Scenter Manager is an independent problem solver who is adaptable, detail‑oriented, sales‑minded, and passionate about dogs.

This role oversees daily Scenter operations and drives key performance indicators, including membership sales, trial conversions, labor efficiency, average ticket, rebooking, and customer retention.

• Lead, coach, and develop a knowledgeable team focused on dog wellness, safety, sales, and exceptional service
• Manage daily operations and ensure the Scenter runs safely, efficiently, and on schedule
• Drive membership sales, trial conversions, rebooking, average ticket, and other critical KPIs
• Hire, train, retain, and conduct performance reviews for team members
• Maintain quality standards through hands‑on participation, audits, coaching, and training
• Build genuine relationships with members and pet parents by answering questions, resolving concerns, and conducting customer outreach
• Deliver an exceptional sales and service experience while educating customers about preventive dog wellness
• Identify where support is needed and step into front‑ or back‑of‑house responsibilities when necessary
• Create a positive environment centered on teamwork, open communication, accountability, and Scenthound values
• Communicate company updates and expectations clearly and accurately
• Develop local business partnerships, attend community events, and serve as a Scenthound brand ambassador
• Ensure compliance with all safety, sanitation, and cleaning procedures

• At least two years of management experience
• Strong leadership, coaching, recruiting, and team‑development skills
• Sales‑focused with experience motivating a customer‑facing team
• Positive, genuine, compassionate, and self‑motivated
• Exceptional communication, interpersonal, and customer‑service skills
• Willingness to roll up your sleeves and support every area of the business
• Strong problem‑solving, organization, scheduling, and attention‑to‑detail skills
• Comfortable holding yourself and others accountable to high service standards
• Computer and technology proficiency
• Experience in dog grooming, boarding, veterinary care, pet services, or a membership‑based business such as a gym or fitness studio is preferred
• Ability to lift up to 70 pounds and stand for extended periods
• Reliable transportation
• Willingness to work in a smoke‑free environment
• A passion for leading people and a love of dogs are essential

• Competitive salary, tips, and performance bonuses
• Merit‑based pay increase
• Paid vacation
• Complimentary service membership
• Free services for your dog
• Career growth opportunities into Regional or Area Management
• Casual branded attire, jeans, and sneakers

Scenthound is not a traditional dog grooming shop. We are a membership‑based dog wellness concept focused on routine care, preventive maintenance, and the overall health and well‑being of every dog.

Our collaborative, values‑driven culture prioritizes dog and employee safety while helping pet parents maintain clean, healthy dogs. We are committed to developing talent from within and creating long‑term career opportunities for our team all‑stars.