Supervisor Physical Security Operations Center

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Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer.

Title: Supervisor Physical Security Operations Center
Company: Tampa Electric Company
State and City: Bearss Operations Center (1006 E Bearss Avenue Lutz, FL 33549)
Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work

POSITION CONCEPT
The Supvr Physical Security Operations Center is responsible for managing the daily operations of the Physical Security Operations Center (PSOC), ensures effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. Supervises Physical Security Operators, maintaining operational readiness, and ensures compliance with security protocols and regulatory standards.
DUTIES AND RESPONSIBILITIES
Supervision and Leadership
Oversee a team of operators across multiple shifts, ensuring consistent coverage and performance. Conduct shift briefings, assign duties, and manage scheduling to maintain 24/7 operational readiness. Provide coaching, performance evaluations, and corrective actions, as needed. Foster a culture of accountability, professionalism, and continuous improvement.
Operational Oversight
Ensure proper functioning of all security systems including CCTV, access control, alarm monitoring, and communication platforms. Monitor operator activities to ensure timely and accurate response to incidents, alarms, and service calls. Review and approve incident reports, dispatch logs, and system alerts.
Compliance and Documentation
Ensure adherence to company policies, regulatory requirements, and industry standards. Maintain accurate records of operator certifications, training, and shift activities. Support audits and inspections by providing documentation and operational insights.
Training and Development
Develop and deliver training programs for operators on system use, emergency protocols, and communication standards. Stay current with emerging technologies and best practices in security communications. Promote cross-training to enhance team flexibility and resilience.
Emergency Response Coordination
Serve as the escalation point for emergency situations and critical incidents. Coordinate with internal security teams, emergency responders, and external agencies. Ensure operators follow established emergency protocols and communication procedures.
System Management and Troubleshooting
Consult with Physical Security Unit team members, Information Technologies teams and system vendors to address technical issues and ensure system integrity. Conduct routine audits and tests of…