Sales Associate II - Lutz, FL

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Associate – Job Description

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities.
• Take ownership and deliver results while remaining aware of personal and store metrics; create personal sales and clienteling strategies in partnership with the management team.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Take ownership of personal survey results and create plans to improve areas of opportunity.
• Represent Coach as a brand ambassador; demonstrate Coach’s Selling and Service expectations at all times.
• Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Create positive impressions with customers by presenting attire consistent with Coach’s Guide to Style.
• Build credibility as a personal fashion advisor with knowledge of fashion, competition, features, benefits, and product value.
• Communicate current pricing and promotional strategy to customers.
• Discuss product features and leverage cross-selling opportunities; encourage add-ons relevant to the customer’s needs.
• Tailor approach to customers’ needs by reading cues; attend to unique and individual shopping needs.
• Work with multiple customers simultaneously and provide appropriate breaks as needed.
• Follow up with customers consistently to influence/close the sale; adapt selling techniques to contribute to store results.
• Build lasting relationships and leverage Coach tools to support clienteling efforts.
• Create enthusiasm for a shared vision and promote a team-selling environment; foster teamwork and collaboration with internal and external customers.
• Remain solution oriented; be adaptable to changing business and store needs; welcome feedback and adjust behavior; maintain a calm and professional demeanor at all times.

• Ensure daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including maintaining store, backroom, cash wrap, and visual merchandising to Coach standards.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection.
• Replenish inventory on the sales floor as needed.
• Support Store Inventory Process by processing shipments, stocking shelves, and maintaining strong organizational standards for product in stockroom and on the sales floor.
• Support cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions:
  Purchase, Return, Exchange, Found Order, etc.
• Prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.
• Drive for results; exceed goals and be a top performer; focus on the bottom line.
• Customer focus; meet expectations of internal and external customers; establish and maintain effective relationships and trust.
• Creativity; generate new ideas and creative connections; be seen as original and value-added in brainstorming settings.
• Interpersonal savvy; relate well to all kinds of people; build rapport and constructive relationships; use diplomacy and tact.
• Learning on the fly; learn quickly, adapt to change, analyze successes and failures for improvement, and seek solutions.
• Perseverance; pursue tasks with energy and finish to completion.
• Dealing with ambiguity; cope with change, act without complete information, and take…