Assistant Store Manager PT

Location:

2321 Grand Cypress Dr, Suite 843, Lutz, FL 33559, United States

Job Category:
Retail

Employee Type:
Part Time

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster passion for sporting and fashion goods by meeting customer needs while ensuring all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of retail store performance, including achieving key results, creating an inclusive environment for the team, and delivering exceptional customer service with expertise on Lids’ products and services.

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow‑up when Store Manager is absent.
• Administer progressive steps of discipline, including verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and store success.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Schedule and staff the store including calling in associates during unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals, and conduct regular follow‑up.
• Assist in recruiting and training store personnel on proper operations and procedures.
• Encourage store associates to comply with established company policies, including safekeeping of inventory, funds, and property.
• Other duties as assigned.

• Lead, execute, and assist Lids selling strategy to achieve KPIs and sales targets while delivering exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests to “make it right.”
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when live in‑store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with the Company Dress Code Policy.

• Execute company‑level directives, promotions, and initiatives from Lids HQ.
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom – by conducting daily audits, verifying functionality, facilitating updates, and ordering repairs as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, and replenishing supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Prepare the store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Open and close the store as required per the Operations P&P Manual procedures.

• Protect company assets within guidelines of LIDS Retail policies.
• Assist in preparing store work schedules that provide proper coverage and remain within wage control guidelines.
• Follow all policies to manage inventory accurately, including receiving, transferring, completing price changes, and conducting product counts.
• Strategically organize the backroom to maximize efficiency, arranging products and supplies to optimize space and productivity.
• Execute optimal layout and visual merchandising strategies, including managing window activations, hardware…