Sales Associate

Job Overview

Store: Tampa Premium

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customers’ wait time.
• Positively resolve customer service‑related issues as they arise, determining resolution or escalating further, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or equivalent.
• Years of
  
  Experience:
  
  0–2 years of relevant job experience (minimum 6 months).
• Proficient in technology including iPad and register usage.
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

PHOENIX offers a range of benefits to full‑time associates to protect health and long‑term financial security:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.

Part‑time associates may be eligible for:

• Paid sick leave, public health emergency leave.
• Participation in 401(k) and Roth 401(k) with company match.
• Express merchandise discount and Learn & Earn incentive program.
• Option to choose voluntary benefits through You Decide.

Actual compensation offered is dependent upon work location, education, relevant skills and experience of the candidate.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an email to A and let us know the nature of your request and your contact information.