Part Time Floor Leader - International Plaza

As a Floor Leader, you'll support the Store Management Team across all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions.

You will spend your day on the shop floor, leading and inspiring a sales associates team to achieve and surpass their goals. By fostering a culture of passion and positivity, you will create a productive, fun environment for both customers and employees.

• Driving Sales:
  Utilize the Store Force dashboard to coach the sales team and adjust shop floor structure to exceed sales goals.
• Customer
  
  Experience:
  
  Lead by example to deliver a world‑class customer experience, including product demonstrations and consultations.
• Building the Brand:
  Educate customers on Lush brand values – Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging – and engage the community through store parties and initiatives.
• Product Passion:
  Continuously deepen product knowledge and provide informed recommendations.
• Development:
  Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance.
• Diversity, Equity, Inclusion, and Belonging:
  Encourage open communication and foster belonging by recognizing each employee’s unique contributions.
• Cash Handling & Opening/Closing:
  Manage cash handling, reconcile drawers, prepare deposits, and secure the store each day.
• Time and Attendance:
  Model punctuality, monitor breaks, share store updates, and keep the team prepared.
• Visuals & Merchandising:
  Maintain a clean, organized, visually appealing store to enhance the shopping experience and drive sales.
• Stock & Inventory:
  Train the team on inventory best practices and adjust displays in real time based on sales.
• Policies & Procedures:
  Ensure compliance with opening/closing, product integrity, respectful workplace, and health and safety standards.

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem‑solving skills related to customer service in day‑to‑day operations.
• Experience in a fast‑paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

• Experience with consultation‑based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Position:
Part Time Floor Leader

Weekly

Hours:

20–29 hours

Pay: $16.50 USD – $16.50 USD per hour

Lush Handmade Cosmetics participates in E‑Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the United States.