Assistant Store Manager

Assistant Store Manager

At Lids Sports Group, the largest licensed sports retailer in North America, we deliver premium, fan-driven products and unforgettable retail experiences.

Assist and support the Store Manager in driving store performance while fostering a fun and inclusive environment for team and customers.

• Serve as Manager on duty for employee scheduling, customer complaints, and general store operations when the Store Manager is absent.
• Lead store associates through training programs, goal setting, and regular follow-up to drive sales and task completion.
• Administer progressive disciplinary steps, including verbal and written warnings.
• Create a supportive team culture that aligns with Lids Brand Standards and company policies.
• Manage staffing, calling in associates for peak periods, and ensuring adequate coverage.
• Recruit, train, and onboard new staff.
• Enforce compliance with company procedures for inventory, funds, and safety.
• Complete additional duties as assigned.
• Execute the store’s selling strategy to meet KPIs and sales targets.
• Resolve customer issues promptly, including escalations and “make it right” requests.
• Promote Lids membership programs and in‑store offers through customer education.
• Maintain visual merchandising, signage, and store cleanliness in line with guidelines.
• Adhere to the Company Dress Code Policy.
• Execute company directives, promotions, and initiatives from headquarters.
• Follow the Policies & Procedures Manual to keep a safe work environment.
• Maintain and troubleshoot store technology, including MPOS and Custom platforms.
• Schedule and organize store supplies, services, and maintenance requests.
• Manage cash operations: opening/closing till, counterfeit protection, bank drops.
• Prepare store for inventory audits and assist during audits.
• Open and close the store per Operations P&P Manual.
• Protect company assets and handle inventory tasks: receiving, transfers, price changes, product counts.
• Optimize backroom layout, window activations, hardware flips, and product placement.
• Implement VM and merchandising changes during operating hours.

• Proven ability to achieve sales results while minimizing loss.
• Excellent interpersonal and verbal communication skills.
• Ability to work independently.

• Comprehensive medical, dental, and vision coverage.
• Retirement plan with company match.
• Employer-paid benefits including disability, life, AD&D insurance, and Employee Assistance Program.
• Paid Time Off.
• Generous employee discount and exclusive perks.
• Career development opportunities and discounted education.
• Collaborative work environment.
• Early Wage Access options.
• Uncapped monthly bonus potential.

• Occasional lifting up to 50 lbs.
• Occasional ladder climbing and overhead work.
• Constant standing and walking during shift.
• Ability to hear and communicate with customers and staff.
• Visual observation of store information.
• Operate POS computer and related software.
• Reasonable accommodations available for disabilities.

Store Manager

Candidates must possess the necessary experience, skills, physical abilities, and qualifications required to perform the essential duties of the role, be legally authorized to work in the United States or Canada, and must not require visa sponsorship.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to protected characteristics listed in the provided statement.