Bilingual - Inside Sales Specialist

Overview

Our Opening and Your Responsibilities

An Inside Sales Specialist plays a key role in increasing the conversions of leads to quotes and orders. This position, as part of the marketing team, helps to support the sales team, shorten the buying cycle, maintain a clean sales pipeline, and ensure customer requests are professionally cared for. The individual should have strong sales acumen, a high level of motivation and persistence, and strong attention to detail.

• Responsible for the qualification and nurturing of sales leads, which includes contacting potential and existing customers to define and clarify the specific details of the sales opportunity and capturing and maintaining the customer data and requirements in the CRM database.
• Support specific market penetration and segment marketing programs by conducting baseline marketing research on accounts, contacts, and market segments using the internet, telemarketing/tele-research, and direct mail.
• Support specific product follow-up initiatives including customer satisfaction surveys, quote follow-up, closing past due opportunities, and new customer opportunities.
• Leverages marketing resources, including buyer personas, sales tools, industry intelligence, marketing content and online footprints, to establish consultative relationships with prospects.
• Maintenance of the CRM account and contact database including data entry, maintenance, and cleanup activities.
• Assistance with Marketing, Sales, Service, and Administration functions as required including assembly and fulfillment of campaigns (such as mailers), compilation of reports and statistics.
• Manage product recall program; monitor news events and regulatory updates to locate recalls, record leads in the CRM, and work with sales to develop the opportunity.
• Able to apply value selling techniques along with product and industry knowledge to articulate how our solutions may benefit potential customers’ business.
• Work with other METTLER TOLEDO organizations on joint projects and programs.
• Provide all required reporting of activities and achievements.
• Supports field sales activities.
• Other duties as required to meet department deadlines or customer commitments.

• Bachelor’s degree in business, Marketing, or an acceptable combination of education and experience
• 2-3 years’ relevant experience in outbound telesales, lead qualification, lead generation, inside sales or sales development preferred
• Bilingual in Spanish and English
• Have a strong sales, customer service background and orientation. Takes personal responsibility and pride in providing the best possible customer experience.
• Is highly motivated and a self-starter.
• Has the ability to make independent, reasoned decisions. Decision making authority includes when to involve other departments and teams to ensure the delivery of exceptional customer service.
• Can work without the need of close or direct supervision.
• Can interface with other departments and teams in a professional and cooperative manner.
• Proficiency in basic computer skills (including Outlook, Word, and Excel), and the ability to quickly learn new programs and processes.
• Presents a professional image. Works diligently and professionally in the pursuit of department and company goals. Must always display a disciplined professional attitude.
• Excellent written and verbal communication skills.
• Proficient with MS Office Applications (Word/Excel/Outlook) and CRM systems (SAP preferred)
• Enthusiastic, customer-focused, proactive, and detail oriented.

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and…