HVAC Service & Maintenance Technician Supervisor

If you’re an experienced HVAC Service Technician with aspirations of leading a team, we have opening for an HVAC Technician Supervisor.

This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. Project management is a plus as you will be expected to own all aspects of installs and large projects. You will succeed here by providing a world-class experience and caring about the customer’s needs.

As our team grows, so can your potential, as this role feeds into technician management over time.

An ideal candidate will have 5+ years of residential HVAC service and install experience, be comfortable talking with and selling to homeowners, have a professional image and demeanor, and be able to motivate and support technicians in their roles.

Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Service Technician:
Supervisor.

• Paid training at our company facility, manufacturer’s facilities, and corporate office – we cover travel, meals, lodging & all training
• Branded company van
• Fuel card
• Uniforms provided
• Paid time off the first year with increases each year, plus paid holidays
• Year-round employment
• Additional earning potential with spiffs, commission, and bonuses for performance
• Career path based on your goals and aspirations

As an HVAC Service Technician Supervisor, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s HVAC systems.

• Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.
• Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution.
• Oversee Projects from Start to Finish - You will be expected to collect the entire scope of work for a project, order materials and schedule appointments with the homeowner.
• Direct & Train Junior Technicians - You will guide junior technicians and grow their capabilities.
• On Call for Nights & Weekends - Be available as part of a rotating schedule.
• Deliver World-Class Service – Deliver an amazing experience for our customers.

Here are some ways we’ll measure your performance in the role.

• Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.
• Quality of Work – The work must be done correctly the first time.
• Efficiency – Doing the job well and promptly are critical to success in this role.
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.
• Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.

• Self Motivated - You want to spend time explaining options to the customer, addressing all possible concerns, while looking for opportunities to improve comfort systems.
• You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians.
• You love a smooth process
  . Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career.
• You empathize with the customer
  . You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.

These are the minimum requirements to be considered for this position.

• 5+ years of experience in residential HVAC service, maintenance and installation
• Valid driver's license and clean driving record
• Ability to lift 60 lbs.
• Excellent communication skills with customers and office team
• Professional appearance and personality
• Have your own tools

The pay for this position starts at $35/hr, and depends on your experience and knowledge as an HVAC service technician.