Advanced Business Banking Associate

Advanced Business Banking Associate

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

The Advanced Business Banking Associate has a critical role in providing knock-out customer experience and ensuring that our customers are our first priority. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers.

You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being "on stage" all the time and consistently provide a great customer service experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed.

You play an important part in ensuring that Minnwest is the best bank in the market.

Duties and Responsibilities (including but not limited to):

• Provide exemplary customer service to customers; directly assist customers whenever possible or facilitate their request through the proper channel. Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Work with Ag or Commercial Bankers, Credit Analysts, and customers to gather loan and financial information.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process.
• Order title work (pre and post), flood determinations, appraisals, phase 1, UCC searches etc. as needed
• Complete loan input worksheets and order loan documents. Validate to write-ups and approval upon completion
• Perfect our liens for mortgages and UCC filings
• Process advances, wires, etc. for disbursement and payment of fees after loan closing
• Organize and maintain customer files and records according to established procedures and retention guidelines
• Image physical loan files
• Process loan checklists, eligibility checklists and paid note files
• Maintain and monitor line ticklers on core and customer ticklers in Sageworks
• Assist with processing construction draws as needed, and research & identify system problems or errors.
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience

Minimum Requirements:

• High school diploma
• 2 years of customer service experience in a banking environment
• 2 years of previous loan operations, loan processing or loan department experience
• Attention to detail and accuracy
• Anticipating customer needs and follow-through
• Problem solving, critical thinking, decision-making, and conflict resolution
• Adaptability, flexibility, learning agility, openness to feedback
• Teamwork
• Microsoft Office knowledge and experience

Preferred Qualifications:

• 2-year degree or 5 years related experience, lending preferred
• Previous experience with commercial and/or ag lending

Schedule:

Monday – Friday: 8:00 a.m. – 5:00 p.m.

Workplace Environment:

• Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range: $24.80 - $28.00/hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay…