Hotel Manager

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.

We are looking for an experienced and enthusiastic Hotel Manager to support the overall operation of THE NICI New Forest.

Working closely with the General Manager, you will be responsible for ensuring the smooth day-to-day running of the hotel, maintaining exceptional service standards and ensuring every guest enjoys a memorable experience. You will provide visible leadership across the property, supporting department heads and operational teams to deliver consistently high standards.

We are looking for someone who is organised, proactive and passionate about hospitality, with the ability to bring teams together, manage operational priorities and create an environment where colleagues feel supported and guests feel valued.

This is an important leadership role for someone who enjoys being at the heart of hotel operations and wants to make a real contribution to the continued success of THE NICI Collection.

• Support the General Manager in overseeing the daily operation of the hotel.

• Coordinate the activities of all departments, including Front Office, Housekeeping, Food & Beverage, Spa and other guest facilities.

• Maintain a visible presence throughout the hotel, ensuring teams are supported and operational standards are consistently met.

• Oversee daily briefings, handovers and operational meetings to ensure clear communication across departments.

• Identify operational issues and ensure they are resolved promptly and effectively.

• Ensure appropriate staffing, resources and processes are in place to support the smooth running of the property.

• Work closely with department heads to maintain efficient operations and deliver a consistent guest experience.

• Deputise for the General Manager when required.

• Ensure every guest receives a warm, professional and memorable experience.

• Maintain high standards of service throughout the guest journey, from arrival to departure.

• Take ownership of guest complaints and concerns, ensuring they are handled promptly, professionally and effectively.

• Monitor guest feedback and online reviews, identifying opportunities to improve service delivery.

• Build a strong guest-focused culture across all departments.

• Ensure THE NICI brand standards and personality are reflected in every guest interaction.

• Encourage teams to anticipate guest needs and deliver personalised service wherever possible.

• Support the General Manager in achieving hotel budgets and operational objectives.

• Monitor departmental performance, productivity, payroll and operating costs.

• Work with department heads to ensure staffing levels and resources are managed effectively.

• Identify opportunities to improve operational efficiency and maximise revenue across bedrooms, Food & Beverage, spa, events and other facilities.

• Review operational reports and performance indicators to identify trends and areas for improvement.

• Ensure…