Customer Service Student Assistant - Jerry Falwell Library

Job Summary

Jerry Falwell Library Student Worker Assistant will work independently, exercising good judgment and discretion in interactions with library staff and customers. They will support one or more departments within the Jerry Falwell Library.

Conduct themselves as a professional: be on time, reliable for scheduled hours, adhere to the library dress code, and follow instructions.

Communicate clearly, including responding to emails in a timely manner, answering the phones, and alerting the supervisor to changes in schedule.

Perform other duties as assigned by the supervisor and library administration.

Strictly adhere to Liberty University policies and represent the University in an exemplary manner.

Work effectively as a team member, embracing and fostering LU’s mission.

Deliver excellent customer service by answering basic directional, research, and technology-related questions from library customers. Maintain a vigilant posture while staffing service desks.

Provide research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques.

Give basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked.

Complete hourly counts, provide directions, and maintain a clean and clutter-free environment conducive to study.

Support customers who may need assistance.

Education:

Current student in good academic standing.

Federal Work Study approved preferred.

Preferred qualifications:

GPA 3.0 or above; one year of college education; previous customer service experience; second language proficiency; knowledge of Library of Congress classification and call number system.

• Communication and comprehension
  : effectively communicate verbally and in writing, speak and write English professionally.
• Public communication skills
  : represent Liberty University professionally to diverse customers.
• Organizational skills
  : computer and scheduling skills.
• Problem solving
  : reason, analyze information, and apply judgment to solve routine and complex problems.

• Travel to local and campus locations.
• Perform deskwork/typing.
• Hear and speak orally.
• Stand, walk, climb stairs.
• Handle materials, reach overhead, kneel or stoop, lift 10 pounds.

Environment: climate-controlled, well lighted, moderate noise, may facilitate outdoor events.

Part-time, 12–18 hours per week, willing to work mornings and occasional special events.

Location:

Lynchburg – In Office

Liberty University is an Equal Opportunity Employer. It is our moral and legal obligation to conduct recruitment, hiring, training, and promotion practices without regard to race, color, ancestry, age, sex, national origin, pregnancy, disability, military veteran status, or other protected statuses. The University is in full compliance with federal and state law, including Title VII of the 1964 Civil Rights Act and all applicable statutes.