Manager, Patient Collections

Manager, Patient Collections page is loaded## Manager, Patient Collections locations:
Boulders Chippenhamtime type:
Full time posted on:
Posted Yesterday job requisition :
JR100950

At Ortho Virginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—Ortho Virginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.
** Duties and Responsibilities
*** Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.
* Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.
* Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.
* Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.
* Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.
* Manage relationships with external vendor collection agencies, ensuring performance standards are met.
* Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.
* Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.
* Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.
* Monitor project deliverables to ensure accuracy, quality, and timely completion.
* Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.
* Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.
* Partner with cross functional‐ departments to support organizational goals and enhance overall revenue cycle performance.
* Supervise, mentor, and evaluate team members to ensure high performance and accountability.
* Lead the recruitment, onboarding, and training of new staff within the department.
* Conduct regular performance reviews and provide coaching to support staff development.
* Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.
* Prepare month end‐ financial reports, performance summaries, and ad hoc analyses for management review.
** Essential Qualifications**
* ** Knowledge & Skills
*** Strong understanding of finance, accounting principles, and revenue cycle operations.
* Knowledge of the healthcare industry, including current trends and regulatory requirements.
* Ability to collect, analyze, and interpret data to support decision making‐.
* Strong analytical and critical thinking‐ abilities.
* Excellent organizational, managerial, and problem-solving‐ skills.
* High attention to detail and commitment to timely project completion.
* Exceptional communication and interpersonal skills.
* Ability to manage multiple priorities and resolve complex issues.
* Knowledge of modern collection practices, principles, and compliance standards.
* Strong customer service orientation with effective negotiation and persuasion skills.
* Proficiency in mathematical concepts relevant to financial analysis.
* Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.
* ** Education and Experience
*** Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.
* Minimum of five years of professional experience in finance or accounting.
* At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.

This organization participates in e-Verify. Esta organización participa en e-Verify.### Get In Touch Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
#J-18808-Ljbffr