Station Customer Service Accounting Clerk

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is responsible for providing our passengers with superior customer service, from behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing and general comfort of each passenger.

The shift for this position is Wednesday - Sunday, 2:00pm - 10:00pm.

• Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.
• Agent will be governed by all Corporate and station policies.
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
• Keep all information racks filled as needed.
• Perform miscellaneous clerical duties related to the ticket office and/or station.
• Handles checked baggage, package express and company materials in the station and on/off trains.
• Assist customers with special needs and other duties as assigned.
• Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation.
• Work with other station employees to ensure all passenger train boarding is timely.
• Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
• Will perform janitorial duties and other duties as assigned.

• Become skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets.
• Become qualified with the operation of Arrow, Railres/Stars and Quik-Trak.
• High School Diploma or GED.
• Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style.
• Must be able to lift 50lbs.
• Must become proficient with baggage & express operation.
• General experience with computer-based office equipment.
• Direct customer service experience.
• Must be able to work under pressure.
• Learn policy and procedures quickly.
• Be able to work with minimal supervision.

• Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style.
• Prior satisfactory work experience in customer service.
• Demonstrated leadership and supervisory skills.
• Working knowledge of Amtrak policies and procedures.

• Read, speak, and write in English
• Must have excellent oral and written communication skills
• The ability to maintain a positive, good-natured attitude is essential
• Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.

The hourly range is $29.29 – $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off;…