Customer Success Partner

Job Type

Full-time

Description

BMS - Career Opportunity

Position Title: Customer Success Partner
Reports To: Customer Success Manager
Location: Lynchburg, VA (Travel Required)

Build Relationships. Strengthen Partnerships. Grow With Us.

BMS is seeking a motivated, relationship-driven professional ready to begin a career in Customer Success and client engagement.

This role combines meaningful in-office collaboration with regular travel throughout Virginia (up to three days per week) to visit assigned customer accounts. The majority of your focus will be supporting and strengthening our existing Virginia-based customer relationships.

The Customer Success Partner plays a vital role in ensuring our clients feel heard, valued, and confident in their partnership with BMS.

At BMS, we are growth-focused - for our company and for our people. We believe in giving high-potential individuals responsibility, mentorship, and real-world experience early in their careers.

About BMS

BMS is a print and mail communications company built on trust, accountability, and service excellence. As a 100% employee-owned ESOP company, every team member shares in our success.

Ownership drives how we show up - for our customers and for each other.

What You'll Do

Strengthen Customer Relationships

• Travel throughout Virginia (up to three days per week) to meet with assigned accounts
• Conduct in-person check-ins to ensure satisfaction and uncover opportunities to improve the customer experience
• Serve as a trusted point of contact and advocate for customer needs
• Proactively address concerns and coordinate internally for resolution

Represent BMS

• Attend conferences and trade shows
• Build rapport with both new and existing contacts
• Follow up thoughtfully after events to continue relationship development

Collaborate Across Teams

• Work closely with Customer Success leadership, Operations, and Marketing
• Share customer insights that help improve messaging, service delivery, and overall experience
• Support customer-facing initiatives and retention strategies

Support Account Growth

• Identify opportunities to enhance services within existing accounts
• Assist with account expansion efforts where appropriate
• Maintain accurate documentation in CRM systems and provide updates on account health

Who This Is For

This role is ideal for a recent graduate or early-career professional who:

• Enjoys meeting new people and building authentic relationships
• Is comfortable traveling and representing a company professionally
• Values organization and follow-through
• Is coachable and eager to learn
• Takes ownership and accountability seriously
• Is energized by serving others and improving experiences

What We Offer

• Employee ownership through our ESOP
• Hands-on experience managing real customer relationships
• Exposure to marketing, operations, and leadership collaboration
• Ongoing mentorship and professional development
• A culture rooted in trust, accountability, and continuous growth

If you are energized by people, travel, and delivering exceptional customer experiences, we encourage you to apply.