Customer Service Representative

## Customer Service Representative Apply remote type:
On-Site locations:
Lynchburg, VA, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26
** SUMMARY
* * Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
** JOB DUTIES
*** Responds to basic customer inquires regarding products, provides quotes, and handles
* order entry.
* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
* sales).
* Influences Motion Industries' gross profit through negotiating the sale price and purchase
* price, within certain parameters.
* May adjust non-contract customer pricing to meet the demands of the customer based on
* competition, while maximizing the profit for Motion Industries.
* Builds customer relationships to drive repeat business by relating to the customer and
* drive process improvements.
* Orders items to ensure appropriate inventory levels are maintained for customers.
* purchase order.
* Responsible for sourcing products in branch inventory, distribution center inventory or
* supplier inventory.
* Determines the most cost effective shipping method for customer orders.
* Partners with Account Representatives to ensure customer satisfaction.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* May handle customer returns.
* Performs other duties as assigned.
** EDUCATION & EXPERIENCE
** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
** KNOWLEDGE, SKILLS, ABILITIES
*** Reliability, organization, and attention to detail required.
* Strong communication skills including written, verbal, and listening.
* Ability to multi-task and time management skills required.
* Moderate computer skills, including information processing, communicating internally and
* externally via email, using business systems and searching capabilities to find products
* on the internet.
* Product knowledge is preferred.
** LICENSES & CERTIFICATIONS
** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
** COMPANY INFORMATION
** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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