Deposits and Disbursements Representative

At Genworth and Care Scout, we're on a mission to simplify and dignify the aging experience.

The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We've been there ourselves. That's why we're building better ways to help people find, fund, and understand aging care all while being supported every step of the way.

We're a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.

• Make it about others
  . We do what’s best for our customers and collaborate to drive progress.

• Make it happen. We work with intention toward a common purpose and forge ways forward together.

• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

POSITION TITLE
Deposits and Disbursements Representative

POSITION LOCATION

Lynchburg, VA

This position is available to Virginia residents as Lynchburg, Virginia in-office applicants only.

* Employees are expected to work on site Monday through Friday. In the event the office is inaccessible (i.e. Inclement weather or other business circumstances), employees may be required to work remotely as needed.

SCHEDULED HOURS

During training, your hours will be 8:00 AM- 5:00 PM EST. Once training is complete, your regular schedule will be an 8-hour shift between the hours of 7:00 AM- 6:00 PM EST. Schedule may adjust slightly in the future based on business needs. Candidates are expected to have consistent, reliable and predictable attendance during the duration of training and upon successful completion of training to support the needs of our business.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. This role plays an important part in ensuring policyholder payments are applied accurately, and financial transactions are completed timely and securely.

WHAT YOU WILL BE DOING

• Review checks for negotiability and support deposit processing.

• Process financial transactions, including premium payments, rejected premiums, premium refunds, premium reversals, suspense entries, and related disbursement activity.

• Research premium activity, respond to inquiries related to premium application and billing, and resolve unidentified customer payments.

• Process inbound and outbound wire transactions, as well as stop payments, voids, and manual checks accurately and within the established processing deadlines.

• Ensure transactions are completed accurately and on time to meet bank and processing deadlines.

• Maintain internal controls related to check handling while protecting the accuracy and integrity of customer records.

• Learn and support multiple department functions to help ensure timely processing, team flexibility, and responsiveness to changing business needs.

• Stay current on compliance, product, and procedural changes.

• Support other projects and duties as assigned.

WHAT YOU BRING

• High school diploma or equivalent.

• Proficiency with Microsoft Office applications, including Excel, Word, and Teams.

• Strong verbal and written communication skills, with the ability to interact effectively with management, team members, peers, and internal and external customers.

• Ability to work collaboratively in a team environment and adapt to changing priorities in a fast-paced setting.

• Strong organizational, prioritization, analytical, and detail-management skills.

• Ability to quickly learn Customer Service accounting and reporting systems.

• Strong attention to detail and commitment to accuracy, with the ability to consistently deliver high-quality work.

• A dedicated,…