Resident Admissions Counselor

As a full-time Resident Admissions Counselor with Liberty University’s Enrollment Team, you’ll have the opportunity to workwith a thriving community of residential students in Lynchburg,Virginia. In this role, you'll recruit and encourage prospectivestudents through meaningful phone conversations, guiding them asthey prepare for a rewarding academic journey. Resident Admissions Counselors also play a key role in facilitating student engagement during on-campus recruitment events.

After completing training in-office, you’ll have the flexibility to choose between working from your home within a 30-minute commute to Liberty’s campus orfrom our on-campus office.

• Effectively handling incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
• Taking new applications for prospective students by following adepartment call-flow and promoting the University’s degree programs.
• Taking Enrollment Deposits for prospective students by followinga department call-flow.
• Converting prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
• Guiding students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
• Aiding students in the selection of classes based on the student’s intended degree program.
• Counseling students on enrollment steps up to matriculation,financial aid processes, transfer guidelines, and other related concerns.
• Promoting the features and benefits of all undergraduate,graduate and doctoral programs as well as the added value of anon-campus education.
• Answering questions of a complex nature regarding the University’s admissions policies.
• Developing relationships and coordinating with support officesto solve student problems and address student concerns.
• Assisting with on-campus recruitment events.
• Finding new and innovative ways to become more effective and efficient in new student services.
• Implementing daily and weekly feedback from the Management Teamon areas to improve.
• Meeting or exceeding departmental key performanceindicators.

A high school diploma and customer service/sales experience are required. Proficiency in Microsoft Office suite. Must live within a30-minute commute of Liberty University’s campus. Must be able towork first/second shift hours, rotating Saturdays, and occasional overtime. A bachelor's degree and previous contact center experience are preferred. Ability to help students overcome obstacles preventing their initial enrollment and ultimate completion of a degree. Effective communication both verbally andin writing.

Ability to intuitively reason, analyze information andevents, and apply judgment in order to solve problems of both aroutine and complex nature. Strong organizational and computer skills. Regularly required to lift 10 or fewer pounds. As needed,Counselors will drive to facilitate On-Campus events and activities, which will require completion of Liberty University'sApproved Driver program. This job requires a valid drivers license.

Liberty University residential graduates preferred

Starting Rate: $19.25

Time Type:
Full time

Location:

Hybrid

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.

It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers,…